Our services

• Analysis of vulnerable consumer segments – detailed research on needs, behavior, and barriers of specific groups (elderly, low-income households, migrants)
• Product and service accessibility evaluation – assessment of how well products and services are accessible to different customer groups
• Inclusion-focused mystery shopping – specialized evaluation of customer experience from the perspective of disadvantaged groups
• Inclusivity audits – evaluation of corporate processes, communication, and services from an accessibility standpoint
• Design thinking workshops – facilitated innovation workshops focused on the needs of overlooked consumers
• Inclusive solution prototyping – development and testing of innovative products and services
• Technology accessibility evaluation – assessment of digital products from an accessibility perspective
• Socioeconomic mapping – geographical market analyses from socioeconomic perspectives